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Return Policy


Due to the customer ordering of all our Mailboxes, returns will only be accepted with a Return Authorization number once a return has been approved by Mailbox Directs. If the return is not due to manufacturing error and is accurate per the customer’s order, there will a 50% restocking fee and buyer is responsible for all return shipping costs. Any returned item will need to be in its original packaging and with all the original parts and accessories with no visible damage. If your mailbox is custom engraved, we cannot accept a return.

Due to the weight and size of the product, this can be a costly return for the buyer. We ask that you consider this when placing and verifying your order. Please be sure the details of your mailbox are correct. If you have any questions or need help with your order, please do not hesitate to contact us at directs@klhomestore.com or you can call us at 785-776-0564, Monday – Friday 8am to 5pm CST. You can also fill out an RGA Form and email it to directs@klhomestore.com

RGA Form Here

Due to the nature and complexity of the product, a member of the Mailbox Directs team will contact you to verify the order details, shipping and contact information.